FAQ

Find answers to our most frequently asked questions.

Find answers about our products

General Information

What makes SOUVMOUR jewelry unique?


At SOUVMOUR, every piece of jewelry is more than an accessory — it’s a story, a memory, and an emotion. We specialize in meaningful, customizable jewelry gifts paired with heartfelt message cards, making each gift unforgettable.

Do you offer personalized jewelry?


Yes! We offer custom name necklaces, engraved pendants, and other personalized pieces. You can add names, dates, or special messages to create a truly unique gift for your loved ones.

Are your jewelry gifts suitable for all occasions?


Absolutely. Whether it’s a birthday, anniversary, wedding, Mother’s Day, or “just because,” our jewelry is designed to celebrate every bond — from mothers and daughters to best friends, partners, and more.

What materials do you use?


Our jewelry is crafted with high-quality metals and finishes to ensure beauty, durability, and comfort. Many of our products are hypoallergenic, tarnish-resistant, and designed for long-lasting wear.

Do your products come with message cards?


Yes! Each SOUVMOUR piece comes with a thoughtful message card that expresses love, gratitude, or connection. This makes every gift even more meaningful and personal.

Is gift packaging included?


Yes! Every order comes beautifully packaged in a premium gift box, ready to present. Our goal is to make gifting effortless and memorable for you. mention on product pages.

Find answers to our most frequently asked questions.

Shipping & returns

How long does shipping take?

Shipping: 7 business days

What are your shipping options?

Currently we can only offer one standard shipping option

Can I cancel my order after I've made a purchase on the website? 

We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item?

Our return policy lasts 7 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 7 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at contact us page and we will respond as soon as possible to assist with the process.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

What types of Payment do you accept? 

We accept all Payments by Visa, Mastercard And PayPal.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. If you discover a flaw or fault in the item please contact us within the first 24 hours of receiving that item in original condition and we'll work it out with you.

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